Tomorrow, we will hold a work session regarding social service contracts. The meeting begins at 10:00 am, and you can watch it here.
Yesterday, at a special meeting of the Audit & Finance Committee, which I chair, we heard from the City Auditor regarding a Nonprofit Performance Management Audit. This is the second phase of a special request I made in the spring of last year to make sure we understand our investment to serve vulnerable residents, and whether the public dollars we’re spending is having the positive impact we intend and want.
This evaluation isn’t an attack on nonprofit organizations, or any specific nonprofit. Austin relies on many dedicated nonprofits and their dedicated employees who do difficult, compassionate work for people facing some of the hardest moments of their lives.
This is an audit of the city’s system for purchasing, monitoring, and assuring the delivery of essential services.
And the findings are troubling. It appears we’re not effectively meeting the goals that we set.
We’re told that 19 of the 25 sampled contracts missed at least one performance expectation. Almost half of the performance expectations reviewed weren’t met. In many instances, performance was substantially below what the contracts required.
Those numbers don’t just represent boxes left unchecked on a report. They may represent—likely represent—vulnerable Austinites who didn’t receive services the city agreed to purchase for them.
We need to understand why. There may be some good explanations of why performance failed. But we can’t support a system in which expectations can be missed repeatedly without consistent review, corrective action, or consequences.
Good fiscal stewardship and strong social services are not competing goals. Financial accountability isn’t in conflict with personal compassion. In fact, caring for our most vulnerable requires us to care about these services and to care about whether they’re delivered.
The focus shouldn’t be on protecting City Hall or protecting any particular organization. It should be on protecting the people these dollars were meant to serve.
We should have clear and realistic performance expectations. We should have transparent and equitable selection processes. We should give providers a fair opportunity to explain problems and correct them. And when performance doesn’t improve, we should be willing to redirect public money so that the promised services are actually provided.
We can’t and shouldn’t measure compassion by how much money we appropriate and spend. We should measure it by whether we’re doing what’s necessary to assure people receive the help that the money was intended to provide.
Progressive government should be accountable government.
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